FAQ

Default solution folder, feel free to edit or delete it.

The system does not recognize my email address
This happens from time to time and can be caused by the following. 1. A mistake in spelling your email address during checkout. 2. Loggi...
Tue, 23 Aug, 2016 at 1:13 PM
I do not see any videos.
Don't worry, this is not a scam. There may be a technical glitch that we need to fix. This happens from time to time and can b...
Tue, 23 Aug, 2016 at 1:13 PM
Where can I view my videos
After you place your order you will be able to access the videos immediately. The video links are at the bottom of the member area. ...
Tue, 23 Aug, 2016 at 1:14 PM
I only want the DVDs not the online videos
The online videos and DVDs are not sold separately. We charge a one time charge for lifetime access to our fitness programs. It is our mission to...
Tue, 23 Aug, 2016 at 1:14 PM
Can I stream through my Roku Device?
Yes. We can add you to our APP system, where you will be able to access your workout videos through your Roku. You must request this by sending an e...
Tue, 23 Aug, 2016 at 1:15 PM
I want to add DVDs to my order
If you have already purchased the online videos, you can email us at support@bodyfx.com or start a trouble ticket. We will first verify your a...
Tue, 23 Aug, 2016 at 1:15 PM
What platforms can I view my workouts on?
Our members area can be accessed on any mobile device, tablet, desktop computer or laptop. The easiest way to get the workouts on your TV is to mirr...
Tue, 23 Aug, 2016 at 1:15 PM
How can I get a refund?
You are eligible for a full refund as long as you are within the 60 day period from which you made your purchase. If you chose to receive DVDs you a...
Tue, 23 Aug, 2016 at 1:15 PM