You are eligible for a full refund less shipping as long as you are within the 60 day period from which you made your purchase. 

If you chose to purchase DVDs or any physical product, you are required to acquire an RMA number from customer service before making the return. To request an RMA number please send an email to Please be sure to include your name, the email you used to place the original order and the item you would like to return when contacting support.